You can browse, add items to your cart and build a wishlist as a guest. You only need an account at checkout, so we can attach the order to you and show you its status later. Anything already in your cart or wishlist carries over automatically when you sign up.

Please contact us and we will help you reset it. A self-service password reset link is on our list of improvements, but it is not live yet — so for now the fastest route is to message us and we will sort it out for you.

Sign in and go to My Address. You can save several addresses, mark one as your default, and pick which to use at checkout. Name, phone and email live under Setting.

Everything is under Your Orders, grouped by status — pending, delivery, completed and cancelled. Each order shows the items, the amount and where it has got to.

Add what you want to your cart, open the cart and press Process To Checkout. Choose or add a delivery address, pick courier delivery or store pickup, then press Place Order. You will land on a confirmation page with your order number and our bank details.

Yes. We hold the stock for you the moment the order is placed, so nobody else can buy the same unit while you complete your transfer. The order stays Pending until payment reaches us, at which point it becomes Confirmed.

You can cancel yourself from Your Orders while the order is still unpaid and has not been processed — a Cancel Order button appears on those orders. Once payment has been confirmed, please contact us instead so we can help.

Orders cannot be edited once placed. If nothing has been paid yet, cancel it and place a new one. If you have already paid, get in touch and we will work it out with you.

Carts are not a reservation — stock is only held once an order is placed. If an item sold out while it sat in your cart, it is removed so you are not taken to checkout on something we cannot ship.

We accept direct bank transfer only. We do not take card payments on the site, which also means we never see or store your card details. You transfer to GTBank after placing your order.

Always use your order number — it looks like ORD-260812-57B017 and appears on your confirmation page and in your email. Without it we cannot match your transfer to your order, which delays confirmation.

We check transfers during business hours and confirm as soon as the funds land and the reference matches. You will get an email the moment your order moves to Confirmed. If it has been much longer than expected, send us your order number and the transfer receipt.

All prices are in Nigerian Naira (₦) and include VAT where it applies. The total on your checkout page is the amount to transfer — we do not add fees afterwards. Your bank may charge its own transfer fee, which is outside our control.

Not at the moment. Orders are confirmed once the transfer is received, which is what lets us keep prices lower than they would otherwise be.

We deliver nationwide across Nigeria by courier. You can also choose Store Pickup at checkout and collect in person — bring your order number with you. See our store page for the address and opening hours.

Dispatch happens after your payment is confirmed. As a general guide, Lagos and nearby areas are usually 1–3 working days, other major cities 2–5 working days, and more remote locations can take a little longer. Public holidays and weather can affect these.

Delivery is currently free — the total you see at checkout is the total you pay. If that changes, the fee will be shown on the checkout page before you place the order, never after.

Open Your Orders and check the status: Pending, Confirmed, Processing, Shipped, Out for Delivery, then Delivered. We email you when your order is confirmed and again when it is delivered.

Couriers normally attempt delivery again or hold the parcel at a nearby pickup point, and will contact you on the phone number attached to the order. Please make sure that number is correct and reachable — it is the single most common cause of failed deliveries.

Yes, if something arrives faulty, damaged or is not what you ordered, contact us as soon as possible with your order number and photos. We will arrange a replacement or a refund.

Items should come back complete and in their original packaging, with all accessories, cables, manuals and any free gifts. Products showing physical or liquid damage caused after delivery cannot be accepted.

Once we have received and inspected the item, we transfer the refund back to the account you paid from. Bank processing usually adds a few working days on top.

Warranty depends on the brand and product — where a manufacturer warranty applies, it is noted on the product page. Keep your order number, as it is your proof of purchase.

Yes. We source from authorised distributors and sell brand-new, original products. If you ever have doubts about an item you received, contact us immediately with your order number.

Only customers who actually bought the item can review it, and only once per purchase. That is enforced by the site itself, not by moderation — which is why every rating you see here is marked Verified Purchase.

Out-of-stock items are hidden from the catalogue rather than shown as unavailable. Stock does get replenished — message us with the product name and we will let you know when it returns.

Yes, get in touch with the products and quantities you need and we will send you a quote.

Use the Contact Us form, or email admin@electrastore.com. Quoting your order number always gets you a faster answer.